Refund & Cancellation Policy

This policy explains how billing, cancellation and refunds work for services provided by BSD MGMT LTD. It forms part of our Terms of Service and applies to business clients only.

1. What you are paying for

BSD MGMT supplies ongoing professional services to business clients: social media management, content strategy, brand positioning, audience growth, account and engagement management, monetization strategy and reporting. Services are delivered remotely and continuously throughout each monthly billing period. There is no physical product and no shipping.

2. Currency, billing cycle and payment

• Fees are quoted and charged in US dollars (USD), exclusive of VAT where applicable. Invoicing in GBP or EUR is available by prior agreement.
• Management fees are invoiced monthly in advance, on the same day of each month as your start date.
• Invoices are payable within 14 calendar days by bank transfer or card, as indicated on the invoice.
• Your own income — platform payouts, sponsorship fees, subscription income and product sales — is not collected by us. It is paid directly to accounts in your name by the relevant platforms and processors.

3. Service delivery timeline

Stage	When it happens
Account review and written read	Within 5 business days of receiving access
Onboarding: calendar, cadence, rules, reporting	Weeks 2–4 of the engagement
Full management: content, community, partnerships, revenue	Month 2 onward, continuous
Weekly written update	Every week during the engagement
Review call	Monthly

4. Cancellation

• Engagements carry an initial term of 90 days unless your proposal states otherwise, because content and community systems need a complete cycle before they can be judged.
• After the initial term, the engagement runs month to month.
• Either party may cancel with 30 days' written notice, sent to info@bsdmgmt.agency including your brand name.
• During the notice period we continue to deliver the agreed services and the corresponding fee remains payable.
• No cancellation fee or penalty applies.
• Within 14 days of the final invoice being settled we revoke our access and hand over files, documentation and process notes.

5. Refunds

5.1 When a refund is not available

Fees covering a period in which services were delivered are non-refundable. This includes situations where growth or income did not meet expectations, because — as stated in our Disclaimer — no specific result is promised or guaranteed. It also includes periods where delivery was delayed by outstanding approvals, missing access or incomplete information from your side.

5.2 When a refund or credit is available

• We failed to deliver. An agreed deliverable for a paid period was not provided and we did not remedy it within 14 days of written notice. The refund covers the proportion of the fee attributable to it.
• Work had not started. You cancel before onboarding begins and before any work has been performed. The first invoice is refunded in full, less any third-party costs already committed on your instruction.
• Duplicate or incorrect charge. A billing error occurred. We refund the full incorrect amount.
• We terminate early. We end the engagement for a reason other than your breach. Fees for the unused portion of the paid period are refunded pro rata.

5.3 How to request one

Email info@bsdmgmt.agency with your brand name, invoice number and the reason. We acknowledge within 2 business days, decide within 10 business days, and where approved process the refund within 10 business days to the original payment method. Your bank or card issuer may take additional time to show the credit.

6. Disputes and chargebacks

7. Suspension for non-payment

Invoices unpaid after 14 days may lead to suspension of services following email notice. Suspension does not cancel the engagement or waive the fees due, and services resume once the balance is settled. We may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Contact

BSD MGMT LTD
Company No. 17048142
162 Burghley Court Kingsquarter
Maidenhead, SL6 1AW
United Kingdom
Email: info@bsdmgmt.agency
Business hours: Monday to Friday, 09:00–18:00 GMT